• eBilling Questions
• Financial Aid & Billing
• Drops, Withdrawals, Refunds
• Making Payments
• Grade or Registration Problems

Where do I find the Student Accounts  or Cashier's Office ? 

Our offices are located on the first floor of the Donald W. Reynolds Student Services Center (SSC 133). Office hours are Monday - Friday from 8:00 a.m. to 5:00 p.m. MAP

What is eBilling?

eBilling is a service that will be provided to all UNLV students beginning with Fall 2008. It is a convenient and reliable alternative to paper bills. You will receive an e-mail notification to your RebelMail account when your eBill is available for viewing. You also have the ability to give access to authorized users to view your bills online. Each person with access to the bill will receive e-mail notification when a new eBill is generated.

Why is UNLV going to eBilling as the official billing method?

There are several reasons why UNLV has decided to make eBilling the official billing method. The primary reason is to provide faster and easier service to our students and their parents or guardians. The vast majority of students and parents are familiar and comfortable with the web culture. It has become commonplace to perform many daily transactions and communications via e-mail and the internet. Many universities and institutions around the country are using electronic billing as their primary method of billing. In addition to providing more efficient service, electronic billing also results in time and monetary savings to both the student and the institution. Another reason is that many other applications and processes at UNLV are paperless or electronic including applying for admission, applying for financial aid, registering and receiving grades for classes, and processing student account refunds via direct deposit. eBill continues this mission.

Can I get a paper bill instead of an eBill? 

All students will receive an eBill. If you want a paper copy of your bill, you can log onto the website to print a copy of your bill. Students can also use any of the computer stations available across campus.

What should I do if I do not receive an e-mail notice telling me my bill is ready for viewing? 

If you do not receive an email notifying you that your bill is ready for viewing it does not alleviate your responsibility to pay by the deadline.  You can either call the Cashiering Office or access the Registration system for the current balance information.

However, if you have not received an email notification, you should contact UNLV to confirm your RebelMail assigned email address and password. You may contact the UNLV Helpdesk at (702) 895-0761. 

I try to open up my eBill but nothing happens, Why?

Check to make sure you don’t have a pop-up blocker activated on your computer (browser) that is keeping you from opening up a new window where your eBill would display.  Temporarily disable the pop-up blocker and you should be able to view your eBill without problem.

What browser should I use? 

To access eBilling, your computer must be equipped with a browser capable of rendering HTML 4.0 and running JavaScript.
The following browsers are known to work:

• Netscape Navigator 6.0 or greater or
• Microsoft Internet Explorer 5.0 or greater or
• Any Macintosh

In your browser, you must enable

• Javascript
• SSL

Both of these options are usually enabled by default. Note that SSL must be enabled to ensure the security of your data. In addition, depending on the browser you're running, you should enable and/or refrain from overriding style sheets.

Will anything else change in regard to my bill? 

No, nothing else will change. Bills will still be generated and posted monthly and the due date will be printed clearly on the bill. The grace period and late fee policy will also remain the same.

What happens if I pay late? 

If the bill is not paid in full by the stated deadline, the student will be assessed a late fee.  Students who do not pay their tuition in full by the due date may be subject to an administrative withdrawal. This will cancel your registration and results in the student not being allowed to attend class or receive a final class grade.

Is there a charge for eBilling?

No, there is no charge for this service.

How can others view my eBill and make payments on my behalf?

A student can establish individuals, such as a parent, guardian, or sponsor, to view his/her e-Bill and to make online payments

Set-up

A student must logon to the web registration system and select the UNLV ePay link.  Select “Authorize Payers” to authorize others to view your e-bill and to make online payments on your student account.
 
The Authorized Payer page allows a student to set up a login name and password for the parent, guardian or individual they are authorizing.  An email will automatically be sent to the new Authorized Individual with the new login name and the Authorized Individual link.  However, the student must provide the new password to the Authorized Individual.

Access

After someone has been set up as an Authorized Individual, the Authorized Individual may logon to the Authorized Individual site with the new login and password provided by the student. 

Features

Authorized Individuals are able to:

• View the student’s current and past electronic billing statements.
•  Download and print billing statements.
•  Pay the student’s account online with a credit card or an electronic check.
•  View payment history for online payments they have made to the student’s account.

How do I make an online payment?

Within UNLV ePay, students and Authorized Individuals can make online student account payments with an electronic check (e-check) withdrawal from a checking or savings account or with a credit card (Visa , Mastercard, Discover, or American Express). 

•  To pay online with an e-check or credit card select “Make Payment.” 
•  To review the online payment history, select “Payment History.”  This will display all online payments made through UNLV ePay.  The payment history is updated immediately following an online payment.

Can my parents call and get my information? 

Under the student privacy act, the Student Account Office and Cashier's Office cannot give any type of financial information to your parents without your written approval unless you are under 18, regardless of who pays tuition. It is up to you, the student, to give them the ability to access your account on the WEB.

I am receiving the Millennium Scholarship. What do I do? 

Contact Financial Aid & Scholarships at (702) 895-3424 to make sure they list you as approved to receive Millennium funds. You must be enrolled in a minimum of 12 credits for the funds to disburse. You must have completed a certain number of credits and have maintained a certain GPA to continue to receive funds.  The scholarship will disburse at $80.00 per credit to a maximum of $960.00. Therefore, it is your responsibility to pay your portion by the payment due date. If you do not pay by the due date you will be charged a late fee. If you no longer have eligibility for the scholarship, you must pay your tuition and fees on time to avoid being administratively withdrawn from your classes.

How do I apply for financial aid?

You must register for financial aid online at http://financialaid.unlv.edu/ or you may call the Financial Aid Office to schedule an appointment. Their phone number is (702) 895-3424.

I just applied for financial aid and tuition is now due. I want a deferment.

Time deferred payments are for students who are not receiving enough financial aid. If you have just applied, but have not yet been awarded, you may still take advantage of the time/deferred payment plan. We do not grant deferments for pending financial aid - assistance that has been approved but not yet dispersed to your account. Contact Financial Aid & Scholarships at (702) 895-3424. They may have aid available that they can disburse to your account. Your tuition must be paid on time regardless of financial aid status. 

What if I am waiting for grants and/or loans but have no money now?

Contact Financial Aid & Scholarships at (702) 895-3424. They may have aid available that they can disburse to your account. Your tuition must be paid on time regardless of financial aid status.

What should I do if my financial aid is less than my bill? 

Pay the difference on time.

Can my financial aid be used as the 50% down payment on time deferred payment?

No. The time deferred payment is for those students who are not receiving enough financial aid to pay their entire tuition bill.

I never attended class, will I be dropped automatically?

It is the responsibility of the student to officially drop any class(es) he or she is not attending. You can drop the course on the WEB. If you are doing a total withdrawal, you must fill out a withdrawal form with the Registrar's Office. Please contact the Registrar's Office for more information.

If I drop a course, will I get a refund?

Dropping Individual Courses
You may receive a 100% refund if courses are dropped by Friday of the first week of the term. No refund will be issued for individual courses that are dropped after the first week of instruction of the term. 

Total Withdrawal
You may receive a 50% refund of resident and nonresident fees for total withdrawal of all courses by Friday of the sixth week of instruction. All official withdrawals must be made through the Registrar's Office.

If You Received Financial Aid...
If you drop courses during the refund period, you will receive a refund if you did NOT receive financial aid. Refunds are applied first to any financial aid source the student received. After the financial aid portion is adjusted a refund check will be issued IF the student paid for the course.

How do I make a total withdrawal from UNLV?

Official withdrawal must be made through the Registrar's Office. A stop payment placed on a check does not constitute withdrawal from the University and the student will be responsible for fees resulting from the stop payment. Do not listen to any department that says to stop payment on your check instead of waiting for a refund. We refund a minimum of weekly, so you will receive a refund before the University even receives a returned stop payment check. If you have any questions please call the Cashier's Office at 895-3683, option #1.

When are refund checks mailed? Can I come in and pick mine up?

Refund checks are mailed once a week. Refund checks may not be picked up under any circumstances. There is a very short window of time to have the checks signed and taken to the post office for mailing. Trying to pull one check for pickup can put all the refunds in jeopardy of getting mailed that day. Therefore, we will not accept any requests for refund pickups.

Direct Deposit of Refund Checks

You may have your refund automatically deposited into your checking or savings account.  To do this, please click on the link Direct Deposit of Refund.

You said a refund check was mailed, but I didn't get it yet.

All checks are mailed through the U.S. Postal Service. Generally it takes several days for a check to arrive. If you have moved, did you put in a change of address with the postal service? Transferring mail to another address takes longer. If after four working days you have not received the check, you may email us at cashiering and student accounts to see if the check has been returned. If it has been returned, you may pick it up in person at the Cashier's Office. If it has not been returned, please continue to check with the office. If the check has not been returned to us or you have not received it after two weeks, you must go to the Cashier's Office to fill out a stop payment request form. You must bring photo ID in order to sign the proper forms to get a new check issued.

My work schedule changed and I want to drop the class. What do I do?

You must follow the procedures for dropping a class on the WEB. Refunds are only granted during the refund periods. If you are dropping the class after the refund period, you will not receive a refund. The University is sympathetic to any student who has to drop a class(es), but the refund periods are strictly followed.

I am unhappy with the class I am taking (for whatever reason) and I want a refund.

You must follow the procedures for dropping a class on the WEB. Refunds are only granted during the refund periods. If you are dropping the class after the refund period, you will not receive a refund. You must speak to the Dean of the respective department with complaints relating to class content, instruction, etc. The Fee Appeal Committee cannot make refund determinations based on a specific class. Specific concerns about a class are the responsibility of the Dean.

I dropped the class but received an F.

You must immediately contact the Registrar's Office. You may have to appeal to Academic Standards to have the F removed from your record. At a minimum, you will need a letter from the instructor on University letterhead that you never attended the course.

I dropped out of school and had a zero balance. Why do I owe money now?

If you received financial aid, you are required by federal law to return any funds you did not use because you didn't attend the whole semester. Email the Student Accounts Office and we can tell you if that is the reason you owe money. If you didn't receive financial aid, email our office at cashiering@unlv.edu and we will let you know exactly why you owe money now.

Under what circumstances are refunds granted if I file a fee appeal form with the Student Accounts Office?

Refunds may be granted when circumstances beyond the control of the student prevent the student from attending all courses. Examples include medical reasons, induction into the U.S. Armed Forces, death of spouse, child, parent or legal guardian within the first eight weeks of the semester.

How much do I pay? How do I pay? When do I pay? 

For detailed answers to these questions please visit our Paying Your Tuition page.

My registration window isn't for another two weeks but I want to know how much I will owe for next semester now.

You may get an estimated cost for the upcoming semester using our new Tuition & Fee Calculator. Students who have already registered may receive an up-to-date balance due on the WEB at any time.

Can I pay for tuition with a credit card even though I don't have my child's pin number?

Pin numbers must be used when accessing the WEB systems for payment. However, you use your credit card to make a payment through the Cashier's Office fax, which does not require a student's pin number. Email and let us know to what fax number you would like the authorization form sent.

What if I don't pay on time?

Late fees begin the first week of the term at $25.00 per day. Tuition must be paid in full with $125.00 late fee on the last day of late registration. (Payment Deadlines) The University reserves the right to financially withdraw any student who has not paid his or her tuition in full by the last day of late registration, with late fees. The University also reserves the right to charge additional penalties for accounts not paid in full by due dates. Late fees are charged on all classes added during the late registration period. Pay the same day you add to avoid additional late fees! All late fees are non-refundable.

What if I don't pay?

You must pay your tuition during registration to avoid being financially withdrawn for non or unacceptable payment or you may be subject to additional penalties.

I paid by credit or debit card. Why does it still say I owe money?

Your card may reject at the point of sale. You will know right away if there is a problem with the card you are trying to use. You will need to speak with your bank if your card was declined.

Why are you charging a late fee if my check bounced?

If your check was returned from the bank unpaid, your tuition was not paid on time. You are responsible for any late fees associated with your tuition not being paid on time, in addition to the $25 service fee assessed for returned checks. Please be aware it is illegal to write a check on non sufficient funds (NSF). These return checks are treated seriously by the Cashiering and Student Account Office.

I have some special circumstances. Who do I speak to?

If for some reason you are not able to pay your tuition, you may call the Student Accounts Office to discuss your options. Please call (702) 895-3823 to set up an appointment. This must be done before tuition payments are due. A personal appointment must be made. As most financial information is confidential, your options and circumstances will not be discussed over the phone. All information submitted is completely confidential.

The instructor does not show me in his class.

You must contact the Registrar's Office immediately at (702) 895-3371. It is imperative that you speak to them.

I dropped the class but received an F.

You must immediately contact the Registrar's Office. You may have to appeal to Academic Standards to have the F removed from your record. At a minimum, you will need a letter from the instructor on University letterhead that you never attended the course.

I can't register and it says to contact the Student Accounts Office.

Registrations are held if a student owes the University money. Email Cashiering and Student Accounts with your Student ID number stating you have a hold. We will tell you why you have a hold and what department to contact to have the hold cleared.

I didn't get my grades. The Registrar's Office says they are on hold.

Grades are held if a student owes the University money. Email Cashiering and Student Accounts with your Student ID number stating you have a hold. We will tell you why you have a hold and what department to contact to have the hold cleared.